Returns & Refunds

Please choose your products carefully before completing your purchase.

Dinkum Viking does not provide refunds, exchanges or store credit for change-of-mind purchases.

A change of mind includes situations where you no longer want or need the product, ordered the wrong product, size or quantity, decide you do not like the style, colour, design or appearance where the product matches its description, find the same or a similar product cheaper elsewhere, purchase an item as a gift and the recipient does not want it, or otherwise receive the product as ordered and simply decide it is not suitable for you.

Please review the product description, dimensions, photographs and other information provided on the product page before placing your order.

This change-of-mind policy does not affect any statutory consumer rights that apply when there is a problem with the product.

A product may have a major problem where, for example, it is unsafe, is significantly different from its description or sample, cannot be used for its normal purpose and cannot easily be fixed within a reasonable time, or a reasonable consumer would not have purchased it if they had known about the problem.

If the product has a major problem, you may generally choose between a replacement or a refund.

You may also have rights to compensation for reasonably foreseeable loss or damage resulting from the failure.

Where a problem is minor and can be fixed within a reasonable time, Dinkum Viking may choose to provide an appropriate remedy such as a repair.

Depending on the circumstances, we may instead choose to provide a replacement or refund. If a minor problem cannot be fixed, or is not fixed within a reasonable time, you may be entitled to a different remedy.

If you believe your product arrived damaged, is faulty, is unsafe, is materially different from its description, or you received an incorrect item, please contact Dinkum Viking as soon as reasonably possible.

To help us assess the issue efficiently, please provide your order number, a description of the problem and, where reasonably available, clear photographs or video showing the issue.

For delivery damage, we recommend contacting us as soon as possible after delivery and retaining the product and packaging while the matter is being assessed.

Any request to contact us promptly or provide photographs does not limit your statutory consumer rights.

We do not impose a fixed 7-day, 14-day or 30-day deadline on genuine product-fault claims. The appropriate period depends on the product and circumstances.

Dinkum Viking may reasonably assess a product before providing a repair, replacement, refund or other remedy.

A product does not need to be in its original packaging for a genuine product-fault claim.

We may ask you to provide reasonable proof of purchase, such as your Dinkum Viking order confirmation, receipt, transaction record or other evidence showing that the product was purchased from us.

Please contact Dinkum Viking before sending a product back so that we can provide appropriate return instructions. This is particularly important for products that may require specific packaging, handling or carrier arrangements.

Where a product can reasonably be posted or returned, you may initially be asked to return the item for assessment.

If we confirm that the product has a qualifying problem, Dinkum Viking will reimburse any reasonable return shipping costs you were required to pay.

Where returning a faulty product would involve significant cost because of the nature, size or condition of the product, please contact us first so we can arrange an appropriate return method.

Please retain any postage or transport receipts if you are seeking reimbursement of reasonable return costs.

Dinkum Viking is not required to provide a remedy where the problem was caused by misuse, abnormal use, accidental damage after delivery, failure to take reasonable care of the product, or ordinary wear and tear rather than a product fault.

A remedy may also not be available for a particular defect if that defect was clearly disclosed to you before purchase. This does not affect rights you may have in relation to a separate or undisclosed problem with the product.

Our no change-of-mind policy also applies to sale, promotional, discounted and clearance purchases.

However, sale and discounted products are still covered by applicable statutory consumer guarantees. A discounted or sale item may therefore still qualify for a repair, replacement, refund or other remedy where it fails to meet an applicable consumer guarantee.

If a product was specifically discounted because of a disclosed defect or imperfection, you will generally not be entitled to a remedy for that particular defect simply because it was already disclosed before purchase. Your ACL rights continue to apply to other problems.

Where a refund is required, it will generally be provided using the same payment method used for the original purchase, unless you and Dinkum Viking agree to another method.

We will not substitute store credit or a gift voucher for a refund where you are legally entitled to receive a refund unless you agree to accept that alternative.

Any applicable original delivery charges and reasonable return costs will be handled according to your statutory consumer rights.

Once an order has been placed, cancellation is not guaranteed.

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. Where we agree to a cancellation, this is provided at our discretion and does not create an ongoing change-of-mind return right.

Once an order has been dispatched, our No Change-of-Mind Returns policy applies, subject to any statutory consumer rights that may apply.