Privacy Policy

When you browse, create an account, place an order, or contact us, we may collect: your name, email address, postal address and phone number; order and payment details (payment card numbers are handled by our payment processor and are not stored on our servers); account login details; correspondence you send us; date of birth, only when confirming eligibility to view or buy from our 18+ restricted axe category; and technical information such as IP address, browser type and pages visited, gathered through standard website analytics.

We use your information to process and deliver orders, verify age and eligibility for restricted axe purchases, respond to enquiries, meet our legal and tax obligations, and — only with your consent — send you marketing emails about new pieces and releases.

To browse or buy from our 18+ decorative axe category, we ask for your date of birth. If you confirm you are 18 or older, we record that date — against your browsing session, and against the order if you go on to buy — as evidence that the check took place. We do not use your date of birth for any other purpose, and we do not ask for it anywhere else on the site.

We only send marketing emails to people who have actively opted in, in line with the Spam Act 2003 (Cth). Every marketing email includes a working unsubscribe link. You can withdraw consent at any time, and we action unsubscribe requests within five business days.

We share information only where necessary to run the business: payment processing, delivery and courier services, and email or hosting providers who help operate this website. We do not sell your personal information. Where a service provider is based overseas, we take reasonable steps to ensure your information is handled consistently with the APPs.

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss, and unauthorised access, alteration or disclosure. No online system is completely secure, and we cannot guarantee absolute security.

Our website uses cookies to remember items in your cart, keep you logged in, and understand how the site is used so we can improve it. You can disable cookies in your browser, though some parts of the site may not work properly without them.

You can ask us what personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details below and we will respond within a reasonable time.

We keep personal information only as long as needed for the purpose it was collected, or as required by tax and consumer law record-keeping obligations, whichever is longer.

If you believe we have mishandled your personal information, contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The current version always applies, and the date below reflects the last update.

Questions about this policy or your information can be sent to contact@dinkumviking.com.au or via our Contact page.